PRIVACY STATEMENT
Last Updated: JULY 19TH, 2025
Creative Scale Solutions (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, services, digital advertising, and AI-powered tools.
1. Information We Collect
Personal Information
We collect personal data that you voluntarily provide, including: Full Name, Email Address, Phone Numbers, Company or Business Name, Service Request Information, Repair Issue Descriptions. You may provide this data through: Contact Forms, Newsletter Signups, Quote Requests, Consultation Bookings, Chatbots and AI Assistants
Technical & Usage Data
Automatically collected data includes: IP Address, Browser Type, Device Information, Pages Visited, Time Spent on Site, Referral Sources
2. How We Use Your Information
Your information is used to: Deliver and customize our services, Provide AI-assisted guidance and quotes
Respond to inquiries and support requests, Improve website functionality and performance, Analyze engagement and enhance marketing, Comply with legal requirements
3. Use of AI & Automation
Creative Scale Solutions uses AI-driven tools (e.g., chat assistants, form automators, and quote generators) to provide a streamlined and personalized experience.
Users may input personal and business information into these tools. All data is used strictly for service delivery and internal optimization. It is not shared, sold, or used to train any third-party AI models.
4. Third-Party Sharing
We do not sell, rent, or trade your personal information. We may share data with: Trusted service providers (e.g., CRM, automation, analytics platforms), Legal authorities, when required by law. All third parties are contractually obligated to protect your data.
5. Analytics & Advertising
We use digital marketing and analytics tools to measure performance, improve outreach, and personalize advertising. These tools may use cookies or tracking pixels.
We currently use:
- Google Analytics
- Meta Pixel (Facebook/Instagram)
- LinkedIn Ads
- YouTube (embedded videos and ads)
- Hotjar (user experience analytics)
These platforms may collect data such as browsing behavior, click patterns, device information, and referral sources. You can control these cookies via browser settings or ad platform preferences.
6. Cookie Policy
Cookies are small files stored on your device to improve your web experience. We use the following types:
- Essential Cookies: Required for core functionality (e.g., login, form submission)
- Performance Cookies: Help us understand website usage and optimize performance (e.g., Google
Analytics, Hotjar)
- Marketing Cookies: Enable personalized advertising and retargeting (e.g., Facebook Pixel, LinkedIn
Insight Tag, YouTube Ads)
- Functional Cookies: Enhance user experience by remembering preferences
Your Options
You may: Accept or reject cookies through your browser settings, Use opt-out tools provided by Google, Meta, LinkedIn, and others, Adjust cookie consent via any cookie banner or widget we implement on the site, Please note: disabling cookies may affect website functionality.
7. Your Rights
You have the right to: Access or update your personal information, Request deletion of your data, Withdraw consent for marketing, Opt out of AI-based automation, File a complaint with a regulatory authority. To exercise your rights, email: [email protected]
8. Data Security
We implement strict security protocols, including encrypted communication, limited data access, and secure server environments, to protect your information from unauthorized access or misuse.
9. Updates to This Policy
We may revise this Privacy Policy as technology, legal standards, or our services evolve. Updated versions will be posted on this page with the revision date noted above.
10. Contact Us
For any questions or concerns regarding this policy or your personal data, please contact us:
Creative Scale Solutions
Website: www.creativescalesolutions.ai
Email: [email protected]
Phone: (813) 669-7014
Copyright 2025 - All Rights Reserved